Workplace Conflict Resolution using Mediation - Introvert Whisperer

Introvert Whisperer / Workplace Conflict Resolution using Mediation - Introvert Whisperer Workplace Conflict Resolution using Mediation Conflicts can arise from a lot of factors. The usual ways to resolve conflict cannot be done by the untrained individual. This part is where the professionals come in to help save the relationship. Workplace conflicts cannot be prevented. This one is primarily because of conflicting theories that come up at every point, different points of view that come up during meetings, and different beliefs in handling workplace issues. As a manager or as an employee, If you are looking at the best ways to do workplace conflict resolution, you should keep the information shared here in mind. The Things to Prevent in Case of Workplace Conflict For managers and supervisors, there are a few things that they cannot do during a time of conflict and they are listed below: First, you should not avoid the conflict. A common mistake that individual managers do is avoid the conflict as if it is not an issue. As a leader, you need to face the problem head-on because a conflict that you try to put under the bridge would just increase your level of stress and disagreements between employees. Whenever you allow a disagreement to go unresolved, you feed your employees with the belief that you they should survive despite feeling like they are walking on eggshells all the time. This fact would not lead to a good working environment, not for you nor for your employees. Second, you should not meet with the people in conflict separately. If you allow everyone to meet with you personally, you take the risk of polarizing their positions. It makes no possible sense for you to convince yourself of each side, you need to nip the problem at the root cause and hear both sides at the same time as it prevents partiality as well. You should remove the belief that the only people affected by the conflict are the participants. Everyone in the office would have to survive everyday knowing that a fight may erupt at any time. It is not going to be good for you nor for your employees to make them feel like this. By preventing the problem, you make it even bigger because you are pushing people to pick sides. The Right Way to Resolve the Conflicts There is a right way to resolve any kind of work conflict. The following are the steps that you can take in case of a conflict: Recognize that a problem exists The first thing that you should do is to recognize that a problem exists in your workplace or organization. Keep in mind that you should first accept the problem for you to be able to resolve it. Make sure that you do research first Keep in mind that before meeting with the people in conflict you should research and ask around. Ask people who are affected by the problem first and third-party individuals who may know anything about the issue. Clearing the problem is a good step to take as it allows you to make sure that you know all the facts before you meet the individuals Meet with the antagonists together You should meet them together. Let them summarize their points in front of the other while preventing the other from commenting or interrupting the other party. It should be a short discussion of the issues with all parties listening. During the meeting, make sure that the following are followed: The parties should not interrupt the other when the other is still talking. There should be no attack from either one of the parties. Both parties should be calm and collected. At the end of the meeting, you should ask each participant to discuss their expectations with the problem. Ask them to make a report that encompasses the following: The resolution that they expect to have; The compromise that they are willing to follow; and Their commitment that such problems would no longer be an issue in the future. By the time that the conflict has been resolved, you should get both parties to make a commitment on the changes that they will do to address the problem. What If the Problem Is Not Fixed? If the problem persists despite your conflict resolution methods, you should get a workplace mediator to help you. You may even decide to get one during your initial meeting with the parties so that you would have that foundation and assistance that you need to resolve the conflict. Conflicts Should Be Addressed As Soon As Possible Conflicts that go on for too long end up getting bigger and even more complicated. Stories give birth to more stories and misunderstandings lead to more misunderstandings. The right way to resolve conflicts is to address the problem as soon as you possibly can and that is close to its occurrence. Author’s Bio: Khaled Soufi CEO MediatorSelect https://mediatorselect.com/ My Goal: “Even though mediation becomes a more popular option every year, most people still jump to litigation when they experience a conflict. I want to help change that!” Go to top Power-Influence-Office Politics: it comes down to your Strategic Relationships and understanding of how you build each one of these elements. I want to help you accelerate your career by connecting you with your Free Instant Access to my video that outlines all of this and meaningful actions you can take today!  Start watching now by clicking here! Brought to you by Dorothy Tannahill-Moran â€" dedicated to unleashing your professional potential. Introvert Whisperer